When Was The Last Time You Measured The ROI You’re Getting From Your Managed IT Services?
No one needs to tell you how vital technology is to your business – you live and breathe it every day. If your technology isn’t providing the benefits it should, team productivity and morale go out the window. So, it’s not surprising that partnering with the right managed IT service provider (MSP) is an investment worth making.
But we rarely stop to wonder about the tangible return on investment (ROI) that a managed IT partner can offer. You know, the actual benefits and positive impacts to your bottom line that you expect to gain from any investment. You want managed IT services to do more than get those annoying tech problems out of your hair. The ROI benefits from managed IT services should be much more dynamic.
First Things First: When It Comes to Managed IT Services, What Exactly is ROI?
The tricky thing about managed services is that there’s no “one-size-fits-all” way to measure ROI benefits. Small businesses usually have much different service arrangements compared to medium or larger-sized companies. However, when it comes to determining ROI for managed IT services, cost efficiency, and positive cash flow are benefits that everyone wants.
The ways MSPs can help increase productivity for your organization are countless. It all depends on how your agreement is constructed and the extent of services you require. However, despite the type of business you run, or the size of your operations managed IT service should always have a positive impact on your bottom line.
The Basics: This Is The Baseline ROI You Should Be Getting From Your Managed IT Services
As mentioned, the relationship that each business has with their managed IT partner varies. Not every organization needs the same amount or type of IT support and service. Larger entities typically require dynamic network monitoring services and regular strategic planning sessions. Smaller entities will often rely on more basic management and troubleshooting services.
However, no matter the size or type of your business, there are some essential ROI benefits that you should expect from managed IT services. An IT investment should ensure that technology makes your team’s tasks easier to complete, keeps your data secure, and positions your organization for growth.
These Are The 3 Basic ROI Benefits That Your Managed IT Partner Should Provide:
- Streamlined Operations
Downtime is the most common and notorious money sucker that plagues business technology. It may sound cliché, but time really is money. If your team is stuck dealing with tech delays and failing hardware, valuable minutes and hours fly right out of your office window.
A Managed IT Service Partner should offer dynamic support and strategic planning that streamlines operational processes and boosts productivity. Technology should help you and your team get work done faster and easier. A good managed IT partner will ensure that your IT infrastructure minimizes downtime and supports industrious workflow processes.
- Security & Peace of Mind
IT systems that aren’t secure are a threat to your bottom line. Cybercriminals steal data and demand outrageous ransoms for data they encrypt. Even worse, potential internal threats like disgruntled or untrustworthy employees looking to get a handful of company funds or information without authorization are always a concern.
In an increasingly digital world, internal and external security threats must be considered seriously. A reliable and strategic IT partner will have a detailed security plan that covers your network and all endpoints. Your managed IT provider should provide consistent security support and peace of mind that your IT infrastructure is sufficiently monitored and secured.
One of the most important – but often overlooked – ROI benefits for managed IT services is scalability. Business technology evolves rapidly, and you must be able to keep up – not only with changing conditions but with newly developed IT solutions as well.
You and your team are busy enough trying to stay on top of your changing industry trends. Your managed IT partner should be proactively managing your technology needs. If you need to scale up or down, they should offer solutions to help. Whether your business grows or downsizes, the right IT partner is one step ahead of the game and prepared to modify your IT infrastructure accordingly. This kind of support shows that you have a partner for the long term – a dedicated IT expert willing to ride the waves with you.
The Extras: 3 Managed IT ROI Benefits You May Have Overlooked
We’ve covered the basic ROI that your managed IT provider should offer. However, there are other ways their services can have a positive impact on your bottom line. Sometimes it’s the little things that you overlook. However, when the right small changes are employed, they can add up over time and contribute to a positive ROI.
- Going Green
Saving money on paper and energy isn’t just good for your business, it’s good for the environment. A good managed IT provider is going to ensure that your print management technology is set up to use as little paper as possible and ensure energy waste is kept to a minimum. By doing this, your bottom line should improve.
- CapEx vs. OpEx
Another great benefit that a managed service provider can offer is to help you find ways to decrease your technology expenses. You can rent equipment directly from providers instead of making substantial upfront investments by purchasing them. This allows you to transfer IT spending from Capital Expenses (CapEx) to Operational Expenses (OpEx). Making this switch means your company can reap significant tax deductions to boost ROI.
- Team Building/Empowerment
Perhaps the most valuable benefit that managed IT providers offer is the bonus of having an expert in your corner. Not only does it help to have someone to call on – it’s priceless having them there to teach you and your team how to get the most from technology.
A good IT partner is going to pass their expertise on to you and your staff. Think of it as cost-free training! Your employees will feel more confident using technology efficiently and securely. A morale boost like this can only have positive impacts on your bottom line.
Take Charge: Don’t Be Afraid To Talk About ROI With Your MSP
The best way to ensure the best ROI from your managed IT services is to have an open and honest conversation with your provider. A good MSP is going to want you to understand all the benefits you’ll receive from their services. Hold them accountable and ask them to explain how doing business with them will provide the ROI you require.
Tech support is pretty much a non-negotiable investment these days. However, it doesn’t have to be an investment that you stress about or lose money from. In fact, as we’ve mentioned, establishing a robust IT partnership should positively impact your cost/profit margins. Take the time to understand what you’re looking for from an IT provider and talk with them openly about what you expect to get in return. You’ll be surprised how much ROI the right Managed IT Partner can provide.
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