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Strategies For A Remote Workforce

Kyocera Intelligence and Growth Solutions joined forces in a webinar to discuss remote work best practices and recommended solutions for businesses managing a work-from-home model during the coronavirus pandemic.

Remote work capabilities are significant for businesses that need their staff to work from home during a crisis like the current coronavirus pandemic.

Have you been able to manage your staff effectively while they’ve been working from home? With the right strategies and solutions in place, you can keep your team productive, engaged, and secure.

Watch the full webinar below to find out more:

The webinar covered three primary areas of concern for managers and business owners – promoting productivity and health in the remote workplace, implementing the right technologies, and maintaining cybersecurity.

Beth Marchiano, Director of Administration Management, Growth Solutions, began by sharing best practices for those working from home:

  • Home Office
    • Internet Connection – You want to make sure the location of the home office is close enough to the router to maintain a strong Internet connection.
    • Separate Workspace – You don’t want to work where you eat, or where you relax; create a space where you can “go to work.”
    • Physical Set-up – Do you have a suitable desk or flat surface? Do you have the space you need, and is it ergonomically appropriate for you?
    • Appropriate Devices – Working from home requires a range of hardware, including a computer, webcam, and phone.
  • Workday Schedule
    • Make sure to establish a routine, adding consistency to your workweek at home.
    • Don’t forget to move around and stretch periodically.
    • Take breaks just like you would at the office.
    • Schedule tasks and set expectations for yourself. You want to schedule and accomplish tasks regularly.
    • Make sure you have all the same remote access solutions on your phone as you do your computer. That way, if something goes wrong with one device, you can quickly switch to the other.
  • Working Efficiently
    • Maintain personal contact with your team to make sure you know how their remote work-life is if they’re encountering any challenges, and what you can do to help.
    • Double-check that you’re using the right tools and applications – this means considering cybersecurity and compliance. Invest some time in properly training team members to understand the tools available to them in the remote setting.
    • Implement daily or weekly team meetings, set expectations for how and when staff will notify you of progress, and develop a policy for keeping in touch with clients.

Next, Keith Marchiano, Vice President of IT, Kyocera Intelligence, covered the seven fundamental technologies and policies needed to support a remote workforce:

  1. Secure Remote Access – Can your team access work data without compromising its security?
  2. File Sharing Capabilities – Does your team have a convenient way of sharing files?
  3. Enterprise Level Security (AV, malware, spyware and ransomware protection) – Are your employees’ home networks protected?
  4. Video Conferencing Capabilities – Can you meet with employees and clients over video?
  5. Messaging Software – Can your team communicate conveniently?
  6. VoIP – Does your team have access to a business telephony system for making and receiving calls?
  7. Remote Access Policies – Does your team understand how to access data securely from home?

Lastly, William Heather, Senior Solutions Engineer, Kyocera Intelligence, covered cybersecurity best practices for remote workers:

  1. Think Before You Click – Don’t click links or download attachments from suspicious emails.
  2. Don’t Respond To Requests For Sensitive Information – Don’t provide business or personal information to anyone over email. Use the phone.
  3. Use Trusted Websites Only (And Don’t Access Them Via Email Links) – If you get an email that appears to be from the CDC, don’t access the site via that email. Go directly to the site through your browser.
  4. Don’t Trust The Sender – Double check with your contacts over the phone if they request any sensitive data over email.

Whatever your current remote working environment maybe like right now, it’s not too late to improve it. With the right solutions and practices in place, you can keep your business operating through the course of the COVID-19 pandemic.

Like this article? Check out the following blogs to learn more:

5 Tips for Successfully Working from Home

7 Necessities Before Sending Your Workforce Remote

Your 10-Point Checklist For Switching To A Remote Work Model