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Happy Anniversary Ricardo!Ricardo Caraballo

Ricardo Caraballo (Ricki), is celebrating his 1-year anniversary here at Kyocera Intelligence Mid-Atlantic. Ricki is a Senior Network Engineer, and he supports our clients in the Greater Philadelphia region through our Help Desk, and in the field.

As a Senior Network Engineer, Ricki orchestrates the moving parts involved with making an enterprise network run efficiently. He oversees the workflow of service tickets and delegates tasks to computer support technicians or junior network engineers. Ricki takes on service tickets that are too complex to be handled by lower-level staff.

If you or your staff require support, service or just have a question about the software you’re using, you won’t be alone. Ricki will be here to help.

If that’s not enough, here’s what Keith Marchiano, VP of ICT Kyocera Intelligence Mid-Atlantic tells us:

“Ricki provides our clients with amazing client experiences! He is always cheerful and friendly, with a smile on his face. This is projected to our clients when in person or on the phone.”

Ricki and his wife live in Pennsauken, New Jersey.

When you speak with Ricki, we hope you’ll join us in wishing him a Happy Anniversary and thanking him for all he does!