Are you frustrated with your current IT company? Maybe they don’t fix problems quickly enough, or maybe when they do, the problems don’t stay fixed. Maybe it’s both – but no matter the case, if you feel like you’re not getting the IT support you need, then it’s time to make a change.
3 signs it’s time to consider changing your IT partner
There’s no good reason to stick with an IT company that isn’t meeting your needs – but there are so many reasons for one. Check out the video below to figure out if it’s time to change IT companies (and keep reading to learn how to find one worth switching to).
There’s no decision more crucial than who you’re going to work with to get the best computer services. No matter what industry you’re in, you rely on technology in some way to power your operations.
That’s why it’s essential that you find the right IT company. The right technology support minimizes downtime and increases convenience in the workplace.
Unfortunately, this is easier said than done. Finding the right computer services company means sifting through all the providers that currently offer it. To find the best option for you, you first need to know what to look for.
Even more important, you need to know when it’s time to make a change.
Check out this video on the 3 signs it’s time to consider changing your IT partner.
- You can’t get in touch.
A key oversight in the IT support process is how you make a support request in the first place. Does your IT company have a dedicated phone line for support requests? Or do you just get someone’s cellphone voicemail when you call?Do they have an online ticketing portal? Live support chat? Even a dedicated email? Or are you just sending an email to a general address?
Communication is the foundation of the support process – if you can’t get in touch, then your problems won’t get fixed.
- You’re paying for short-term fixes.
Poorly maintained computers will often need quick fixes, handled by local repair shops for one-time fees. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to go back to that same shop and pay for it to get fixed again.
- Your customers are unhappy.
If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your customers’ experience. And there’s nothing worse than having to face an angry customer and tell them that it’s because your computers aren’t working right.
Why is IT support so important?
You need the best IT services to thrive, as simple as that. From productivity to security, to communication, to innovative new ways to get work done – IT is at the heart of it all.
Here are the facts – properly chosen technology combined with true expertise can achieve real results for your company.
Properly supported hardware will help you streamline operations, and increase communication.
All that depends on finding the right support…
What are the top 3 questions to ask IT companies?
- What are your response times?
This should be relatively easy for them to answer – either they offer a guaranteed response time as detailed in a contract, or they should at least be able to provide some form of data to show how quickly they handle real-life examples of support calls. Bonus if they have testimonials or case studies that show how they respond to their client’s needs, and what the results were.
- How does your support system work?
As a follow up to the previous question, you should find out how they receive, track, and follow-through on support requests. Do they have an online ticket system? A support email address? A 24/7 Help Desk, via chat or phone? Get specific so that you can actually envision what you would go through to file a support request.
- What model of support do you offer?
When determining the quality of service, the big question is whether they are hourly or managed? Hourly support service is the traditional style of outsourced IT services, which works by fixing your computers once they’re broken. In a nutshell, when something goes wrong — data loss, hardware failure, virus, etc. — you then get in touch with your computer repair company and have them fix it. The hourly model no longer works for businesses today.Managed Services is the modern model for IT support, offering a range of vital solutions all for one monthly rate. With fully managed support, you know that you are supported and protected 24/7.
From active monitoring and patch management to responsive on-site and Help Desk support services, fully managed support takes care of everything you need.
You know you’ve found the right IT company when you’re confident that you can stop worrying about your technology altogether – when you call, they pick up the phone. When they fix a problem, it stays fixed.
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